Privacy Policy & Terms and Conditions

1. Introduction & Commitment to Privacy

Welcome to The Upper Room Staycation at Azure North. Your privacy, security, and peace of mind are our utmost priorities. This comprehensive policy outlines how we collect, process, and protect your personal data in strict adherence to the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines.

2. Information We Collect

To provide a peaceful, secure, and legally compliant stay experience, we collect specific personal information through our official digital platforms:

• Discount Vouchers & Promotions: When you claim promotional vouchers, we collect your Full Name, Email Address, and Phone Number to validate promotion eligibility, issue digital vouchers, and communicate reservation availability.
• Booking & Security Clearances: Upon confirming a reservation, we require your verified contact details and a valid Government-issued ID. This is mandatory under Azure North Estate Administration security regulations to authorize condominium entry and protect all residents and guests.
• Guest Feedback & Reviews: Post-checkout reviews and testimonials submitted with your permission are featured to highlight genuine guest experiences.

3. How We Use Your Information

Your personal data is used solely for legitimate operational and guest care purposes:

• To verify guest identity for building security clearances and ensure a smooth check-in process.
• To manage reservation confirmations, process special requests, and provide dedicated concierge support.
• To communicate essential stay guidelines, check-in instructions, and respond promptly to inquiries.
• To continuously improve sanctuary amenities and maintain high hospitality standards.

4. Data Protection, Security, & Retention

We apply robust administrative and technical safeguards to ensure your personal information remains confidential:

Government ID Retention Policy: Uploaded identification documents are used exclusively for building entry authorization and are permanently purged from our primary active systems following your successful checkout and clearance conclusion.

5. Terms & Conditions of Stay

By reserving a stay at The Upper Room, guests agree to uphold the following standards:

• Reservation Confirmation: Bookings are finalized only upon payment verification and timely submission of valid IDs required for Azure North administrative gate passes.
• Sanctuary Guidelines & Conduct: Guests are warmly expected to respect the peaceful ambiance, cleanliness, and Christian values of the unit. Building policies concerning pool guidelines, parking rules, and quiet hours must be strictly honored.
• Safety & Belongings: While our unit offers a secure haven, guests are encouraged to secure personal valuables. Management is not liable for unattended belongings.

6. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you are entitled to specific statutory rights, including the right to be informed, access your submitted data, rectify inaccuracies, or request the erasure of your personal information. To exercise any of these rights, please contact our privacy officer.

7. Contact & Inquiries

If you have any questions, clarifications, or requests concerning this Privacy Policy and Terms of Conditions, please reach out to our dedicated team: